ISO/IEC 20000 Foundation | PECB

ISO/IEC 20000 Foundation | PECB

This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005.


Course Details :

  • 16hrs of instructor-led training
  • Blended learning delivery model
  • Recorded sessions
  • PECB Certified Trainer
  • Get certified at an affordable price

This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

  • Introduction to the ISO 20000 family of standards
  • Introduction to management systems and the process approach
  • Fundamental principles in IT Service Management
  • General requirements presentation of ISO/IEC 20000-1:2005 clauses
  • Implementation phases of the ISO/IEC 20000:2005 framework
  • Continual improvement of IT management
  • Conducting an ISO/IEC 20000-1:2005 certification audit
  • Planning and implementing change management
  • Supplier management
  • Relationship management
  • Problem management
  • Release management
  • Members of an information security team
  • IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Security Management System (ISMS)
  • Staff involved in the implementation of the ISO/IEC 27001 standard
  • Technicians involved in operations related to an ISMS
  • Auditors
  • Duration : 1 Hours
  • Question format : Essay-type questions
  • Exam language : English
COURSES MONTH
SEPTEMBER OCTOBER NOVEMBER DECEMBER
Certified Ethical Hacker
(CEHV10)
2 Sep - 6 Sep
(9am - 5pm)
16 Sep - 20 Sep
(9am - 5pm)
30 Sep - 4 Oct
(9am - 5pm)
14 Oct- 18 Oct
(9am - 5pm)
4 Nov - 8 Nov
(9am - 5pm)
18 Nov - 22 Nov
(9am - 5pm)
2 Dec - 6 Dec
(9am - 5pm)
16 Dec - 20 Dec
(9am - 5pm)
Computer Hacking Forensic
Investigator (CHFI V9)
9 Sep - 13 Sep
(9am - 5pm)
23 Sep - 27 Sep
(9am - 5pm)
7 Oct - 11 Oct
(9am - 5pm)
21 Oct - 25 Oct
(9am - 5pm)
11 Nov - 15 Nov
(9am - 5pm)
25 Nov - 29 Nov
(9am - 5pm)
9 Dec - 13 Dec
(9am - 5pm)
23 Dec - 27 Dec
(9am - 5pm)
Certified Network Defense
(CND)
2 Sep - 6 Sep
(9am - 5pm)
16 Sep - 20 Sep
(9am - 5pm)
30 Sep - 4 Oct
(9am - 5pm)
14 Oct- 18 Oct
(9am - 5pm)
4 Nov - 8 Nov
(9am - 5pm)
18 Nov - 22 Nov
(9am - 5pm)
2 Dec - 6 Dec
(9am - 5pm)
16 Dec - 20 Dec
(9am - 5pm)
CompTIA Security + 9 Sep - 13 Sep
(9am - 5pm)
23 Sep - 27 Sep
(9am - 5pm)
7 Oct - 11 Oct
(9am - 5pm)
21 Oct - 25 Oct
(9am - 5pm)
11 Nov - 15 Nov
(9am - 5pm)
25 Nov - 29 Nov
(9am - 5pm)
9 Dec - 13 Dec
(9am - 5pm)
23 Dec - 27 Dec
(9am - 5pm)
CompTIA PenTest+ 16 Sep - 20 Sep
(9am - 5pm)
23 Sep - 27 Sep
(9am - 5pm)
14 Oct - 18 Oct
(9am - 5pm)
28 Oct - 1 Nov
(9am - 5pm)
4 Nov - 8 Nov
(9am - 5pm)
18 Nov - 22 Nov
(9am - 5pm)
23 Dec - 27 Dec
(9am - 5pm)
30 Dec - 3 Jan
(9am - 5pm)
Every man must have a philosophy of life, for everyone must have a standard by which to measure his conduct. And philosophy is nothing but a standard by which to measure.
- B. R. Ambedkar , Indian jurist
B. R. Ambedkar